Refund policy

Refund Policy

At CharmSilhouette, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for details on eligibility, process, and timelines.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• Items must be returned within 30 days of receipt.
• Products must be unused, unworn, and in their original packaging with tags attached.
• Proof of purchase, such as an order number, is required.

Note: Final sale items, including clearance or promotional products, are not eligible for refunds unless defective.

Non-Refundable Items

The following are not eligible for refunds:

• Items without original tags or packaging.
• Products that have been worn, washed, or altered.
• Gift cards or downloadable content.

How to Initiate a Refund

To request a refund, follow these steps:

1. Contact our support team at [email protected] with your order details and reason for return.
2. Once approved, you will receive instructions for returning the item(s).
3. Ship the item(s) to the provided address using a trackable method. Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.

Processing Time

Refunds are processed within 5-10 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the transaction.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at [email protected]. We will cover return shipping costs and expedite your refund or replacement.

Exchanges

Exchanges are subject to product availability. To request an exchange, follow the refund process and specify your desired size or style in your email. If the exchange is unavailable, a refund will be issued instead.

Questions?

For further assistance, email us at [email protected]. We are here to help!