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Privacy policy

Privacy Policy

At CharmSilhouette, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data in compliance with international regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our website, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Such as your name, email address, shipping address, and payment details when you make a purchase or contact us.
  • Technical Information: Including your IP address, browser type, device information, and cookies to enhance your browsing experience and analyze site performance.
  • Usage Data: Information about how you navigate our website, such as pages visited and products viewed, collected through cookies and similar technologies.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your purchases, updates, or promotional offers, where permitted by law.
  • To improve our website, products, and services through analytics and feedback.
  • To comply with legal obligations and prevent fraudulent activities.

3. Data Storage and Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or disclosure. Your information is stored on secure servers, and we retain data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with trusted service providers (e.g., payment processors and shipping carriers) to facilitate our operations, under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights and safety.

5. Your Rights Under GDPR and CCPA

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request deletion of your personal information, subject to legal exceptions.
  • Opt-Out: Object to the processing of your data for marketing purposes.
  • Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please email us at [email protected].